FAQs

The following is a list of questions we are commonly asked. We hope that many of the questions you may have can be answered here. If you wish to contact us directly with a particular question, please click on our Contact Us Page. Our customer service people are ready to meet your needs.

Please click a question below to see its answer:

What is your minimum order? Expand

$250 total order, not per item.

What are your hours of operation? Expand

We have Customer Service Representatives available from 7 AM to 5 PM EST Monday through Thursday, and 7 AM to 12 PM on Friday.  We can be reached through this site 24/7, as well as by FAX or E-Mail anytime.

Do you sell less than case quantities? Expand

For bottles, cans and jars, we do not.  However, we do sell less than case quantities on pails and drums.  For closures, you can certainly buy less than a case, and we will match quantities of containers and closures.

Can I pick up my order? Expand

Certainly!  You may pick up your order either from our Cincinnati or Columbus location during normal business hours.

What is your delivery policy? Expand

In general, we deliver on our trucks free of charge to Greater Cincinnati, Columbus, Dayton, Lexington, KY, Louisville, KY, and Indianapolis, IN. Free delivery applies to customers along the paths from our Cincinnati home to the large cities listed above.

Our full delivery policy can be found HERE.

What is your pallet policy? Expand

Our current pallet policy can be found HERE.

What is a gross? Expand

A gross is an industry standard term for 144 or 12 dozen bottles, and is commonly used in pricing glass containers.

Can I get samples sent to me? Expand

Absolutely!  If there are some items you are interested in, or if you need to do compatibility testing we would be happy to send samples to you free of charge.

Do you include caps with your bottles/jars? Expand

Most of the containers we sell do not come with caps/closures.  This is due to the varying needs of our customers.  Closure choice depends on the material being contained, whether or not there is a need for dispensing, child resistance, etc.  Please contact one of our customer service representatives to determine the appropriate cap/closure for your needs.

Do you ship outside your delivery area? Expand

Certainly!  We utilize UPS, DHL, FedEx and a variety of LTL carriers for shipments outside our delivery area.  We aggressively negotiate with our carriers for the best discounts to keep your costs in check.

What form of payment do you accept? Expand

We accept Visa, MasterCard, Discover and American Express credit cards, and of course cash.  If you would like to apply for an open account, please download a credit application and return it to us.  Our open account terms are 1% – 10 / Net 30 days.

Can I download a credit application? Expand

Our credit application can be downloaded HERE.  Please fill it out and return it to us at your convenience.

Do you have a price list? Expand

Due to the rapid cost fluctuations in the products we sell, we do not publish a price list.  Most of the products we sell are very sensitive to changes in energy pricing.  Plastic containers and closures are based on oil while glass and metal are energy intensive to produce.  Our Customer Service personnel will be happy to provide up to date pricing on any items you are interested in. We offer price discounts for larger quantity purchases.

Are you a manufacturer? Expand

No, we do not manufacture the products we sell.  We are a Wholesale Distributor representing several hundred manufacturers in several different product lines.

Why should I buy from a Distributor or Wouldn’t it be cheaper just to buy direct from the Manufacturer? Expand

As a Distributor, we represent several hundred Manufacturers.  Many of them only sell through Distributors, and virtually all have high minimum purchasing quantities.  Additionally, we act as an extension of your purchasing staff, searching for the containers and closures you require.  We also carry an extensive standing inventory which insulates our customers from long lead times from manufacturers.  In short, we make your business more efficient, and save you money.

What color is flint glass? Expand

Flint is the industry term for clear glass.

Why partner with Eastgate Group for decorating services? Expand

Eastgate Group is a high-quality, second-generation family-owned business delivering proven excellence in decorating services. This partnership enables us to expand our capabilities to serve our customers with greater excellence.

How do you manage orders being designed by Eastgate Group? Expand

Customers place orders directly with CCC, and orders will be delivered by CCC – they just won’t be produced on-site at CCC.